We’re hiring!
Our tribe is expanding & we are looking for an Energising Experiential Host.
*Job Title:* Energising Experiential Host
*Location:* Franschhoek
*Company:* The Lamu Collection
About Us:
The Lamu Collection is a thriving fashion and lifestyle brand with retail outlets in Franschhoek, Stellenbosch, and Palma de Mallorca, Spain. We are passionate about crafting relaxed and beautiful fashion pieces that resonate with our customers. We are currently seeking a dedicated Energising Experiential Host to join our team and lead our customer experience efforts to greater heights.
Job Overview:
Are you a high-energy individual with a passion for creating memorable experiences? Our team is seeking an Energising Experiential Host to infuse our retail/restaurant space with vitality, enthusiasm, and warmth. As a key ambassador of our brand, you will be responsible for welcoming guests, sparking engaging conversations, and ensuring that every interaction leaves a lasting impression. Your boundless energy, attention to detail, and collaborative spirit will contribute to a dynamic and inviting atmosphere that keeps guests coming back for more.
Key Responsibilities:
- Greet guests with warmth, grace, and enthusiasm as they arrive, setting the tone for a memorable retail/dining experience. Make each guest feel valued and special from the moment they step through the door.
- Sparkling Conversations: Initiate and sustain lively conversations with guests, igniting their curiosity and enhancing their experience. Share stories, recommendations, and insights that leave a lasting impression and foster genuine connections.
- Pulsating Floor Management: Maintain a dynamic presence on the floor, orchestrating the flow of guests and ensuring that everyone feels attended to and valued. Collaborate with team members to optimise efficiency and deliver seamless service.
- Electrifying Customer Experience: Infuse every interaction with energy and excitement, exceeding guest expectations at every turn. Anticipate needs, offer personalised recommendations, and inject moments of surprise and delight into the guest's journey. Handle special requests and accommodate individual preferences with professionalism and grace.
- Collaborative Leadership: Lead by example, inspiring and motivating team members to deliver their best performance. Foster a culture of teamwork, communication, and excellence, where every member of the team is empowered to contribute to the success of the Lamu brand.
- Vibrant Visual Merchandising: Use your keen eye for detail to ensure that our retail displays are not just visually appealing but pulsating with energy and creativity. Keep displays fresh, engaging, and aligned with our brand aesthetic.
- Resilient Problem-Solving: Stay energised and composed in the face of challenges, employing quick thinking and resourcefulness to resolve issues and maintain a positive atmosphere. Turn obstacles into opportunities to dazzle and delight our guests.
- Unleashing Your Potential: Embrace opportunities for growth and development, continuously seeking new ways to elevate your performance and contribute to the team's success. Stay energised, motivated, and ready to seize the day!
Qualifications:
- 1+ years of key holder responsibility in a supervisory role in a service-oriented environment.
- Computer literate – MS Office, Google Workspace.
- High-energy individual with a zest for life and a natural ability to uplift others.
- Previous experience in a similar role. Customer service, retail, or hospitality roles preferred.
- Exceptional interpersonal skills with the ability to connect with guests from diverse backgrounds.
- Strong leadership and communication skills, with a collaborative, team-oriented approach and a willingness to pitch in and support others.
- Detail-oriented mindset with a knack for creating visually appealing displays.
- Flexibility in scheduling, including evenings, weekends, and holidays.
- A passion for delivering exceptional customer experiences and creating moments of magic.
- Ability to thrive in a fast-paced, ever-changing environment.
Please send your CV & cover letter to, amanda@lamucollection.com. The closing date to apply is 31 March 2024 COB.